Thrive and Change Lives
At Catholic Charities over 70% of our managers were promoted from within!
We believe that quality service begins with a passionate, motivated and hardworking workforce; a positive and caring work environment, and recognition for the challenging work our employees perform in service to others. For these reasons and many more Catholic Charities of Onondaga County is a great place to work!
Flexible Work Schedules
Competitive Pay and Work Life Benefits
Professional Supervision and Coaching
Recognition and Appreciation Programs
Opportunities for Growth and Promotion
The Intake Coordinator will promote the Adult Health Home program in the community through networking events, presentations and meetings. Build and maintain positive working relationships with area partners and providers. Identify eligible clients by working with providers in the agency and community. Educate providers on eligibility criteria and work with lead health home to determine eligibility. As part of outreach efforts, send letters, make phone calls, and have face to face contact with potential clients. Answer questions potential clients may have regarding Health Home Care Management and the services provided. Assess potential clients for enrollment in the Adult Health Home program. Complete initial documentation with new members including all enrollment consent forms. Secure information such as medical, psychological, and social factors contributing to client’s situation, and evaluating these and client’s capacities. Document all outreach and enrollment activities in the electronic health record. Maintain tracking sheets on outreach activities and enrollments. Maintain all guidelines established by the funding sources and Catholic Charities policies and procedures. Perform other tasks/duties as assigned.
Education and/or Experience Required at Entry: Bachelor’s degree in Human Services, Nursing or related field and a minimum of two years experience working in care coordination or an equivalent combination of education and experience. Demonstrated ability to work with people of diverse backgrounds. Thorough working knowledge of local and regional public and private resources, including Social Security, Department of Social Service Adult Protective Unit, Income Assistance Unit and various other agencies and offices as needed.
Licenses/Certificate/Clearances: Valid N.Y.S. Drivers License, N.Y.S. Child Abuse Registry clearance.
Skills/Abilities: Time management skills. Experience with public speaking/presentations. Ability to use computer systems and to utilize electronic database system. Proficiency in MS Word, MS Office and MS Excel. Customer service skills. Oral and written communication skills.