Thrive and Change Lives

At Catholic Charities over 70% of our managers were promoted from within!

We believe that quality service begins with a passionate, motivated and hardworking workforce; a positive and caring work environment, and recognition for the challenging work our employees perform in service to others. For these reasons and many more Catholic Charities of Onondaga County is a great place to work!

Flexible Work Schedules

Remitted Tuition

Professional Development

Competitive Pay and Work Life Benefits

Professional Supervision and Coaching

Recognition and Appreciation Programs

Opportunities for Growth and Promotion

Basic Function/Purpose: Provide intensive case management to refugees who are arriving in Syracuse, New York from various countries.

Essential Functions/Responsibilities:
1. Work as a team with the Resettlement Case Manager to meet the overall needs of refugees
with significant mental health or medical vulnerabilities.
2. Ensure linkage of vulnerable refugees to appropriate medical or mental health clinicians,
following the guidelines and timelines of IOM/PRM when identified before arrival.
3. Ensure that vulnerable refugees consistently attend medical and mental health appointments.
Arrange transportation as necessary.
4. Provide supportive counseling and guidance as needed to help refugees acclimate and integrate
into the community.
5. Provide crisis intervention supports as needed.
6. Link refugees to additional support services as needs are identified. Assist with maintaining
housing, public benefits, employment if appropriate, educational programs, and other resources
that will facilitate the refugees full integration into the Syracuse community.
7. Facilitate a weekly support group for refugees, ensuring enrollment of a minimum of 15
participants.
8. Maintain a caseload of at least 15 intensive case management clients.
9. Maintain timely case notes, service plan reviews, assessments, and enrollments as outlined by
USCCB/MRS.
10. Maintain positive working relationships with medical and mental health providers in the
community. Develop new partnerships as needed.

Education and/or Experience Required at Entry: Bachelor’s degree in Social Work, Psychology or
human services related and two (2) years experience working with individuals who speak English as a
second language, refugees, and individuals of diverse backgrounds.

Licenses/Certificate/Clearances: Valid N.Y.S. Drivers License, N.Y.S. Child Abuse Registry clearance.

Skills/Abilities: Ability to utilize electronic database system. Proficiency in MS Outlook, and MS Office.
Customer service skills. Oral and written communication skills.

Working Conditions and Environment/Physical Demands: Ability to lift and carry up to 20 pounds.
Mobility sufficient to drive to and participate in meetings at client’s homes and/or community facilities
which may not meet Federal accessibility standards for disabled individuals, Manual dexterity sufficient
to work with children/adults in a challenging and active environment.

Required Trainings: VIRTUS, Corporate Compliance, Defensive Driving, Mandated Reporting.